Program Coordinator

  Primary Responsibilities include:

  • Coordinate and develop schedules for covering the on-call shifts with partner hospitals and community referrals.
  • Assist the manager in overseeing documentation; ensure that peers are completing reports in a timely and efficient manner for the manager to review and aggregate.
  • Assist the manager by attending hospital meetings as necessary and representing the Sherpa program.
  • Engage people in strengths-based, trauma-informed peer support at the very beginning stages of their individual recovery plans, primarily in a hospital emergency room setting.
  • Demonstrate active listening, respectful motivational questions, and treatment of people as the strongest resource in their own recovery.
  • Provide systems advocacy and guidance to individuals as they navigate the substance use disorder treatment system.
  • Follow up post hospital discharge.
  • Provide warm handoffs to treatment providers and/or recovery support services and other community resources
  • Effectively communicate with family, Sherpa Family Peers, hospital staff, and substance use treatment providers and community supports.
  • Document utilization and outcomes with respect and confidentiality.
  • Foster environment of mutual respect, cooperation, and teamwork.
  • Represent the Sherpa Program in the community with enthusiasm and professionalism.

Qualifications and Requirements include:

  • High school diploma required. Undergraduate degree a plus.  Completion of Recovery Coach Training Academy (minimum 28 hours).
  • NYS Certified Addiction Recovery Coach (CARC) required, NYS Certified Peer Specialist (CPS or CPS-P) and/or Certified Recovery Peer Advocate (CRPA or CRPA-P) a plus.
  • Familiarity with recovery skills, support services, and local community resources required, including substance use disorder prevention, treatment, and referrals.  At least 2 years working in substance use or mental health recovery services as a provider or recipient required.
  • A valid New York State driver's license with a safe and responsible driving history. Own motor vehicle, properly insured and registered in accordance with NYS DMV regulations, to drive to various worksites (with travel reimbursement).
  • Computer Skills: Intermediate skills, including Microsoft Office (including Word, Outlook and Excel) with good word processing skills needed for the completion of required forms and reports.


  • Full-time, 35 hours per week.  Tuesday through Saturday, some evenings required.

Benefits include:

  • Medical, dental, life, supplemental life, STD/LTD insurance, and employer contributed pension.
  • Accessibility to other voluntary benefits such as TDA, flexible spending account, AFLAC cancer care and personal accident insurance.
  • 20 vacation days, 12 sick days, 4 personal days, 11 holidays and 2 floating holidays per year.