Program Manager

Primary Responsibilities include:

  • Maintain and update policies and procedures for the operation of the program, in compliance with all applicable regulations or funder requirements.
  • Supervise program staff, including but not limited to: approving/denying all leave requests; reviewing and approving time sheets, mileage and expenses; monitoring interactions with clients; ensuring that staff attend all required trainings and meetings; and completing initial and annual performance appraisals.  Hold regular staff meetings to share information and program updates. Make recommendations regarding salary increases when appropriate.
  • Screen resumes, interview applicants, and hire and onboard staff as openings become available.
  • Interview and supervise volunteers or interns, as applicable.
  • In collaboration with AVP and Senior Director, monitor budget and all spending activities.
  • Data collection and reporting to funding sources.
  • Accurately complete program/agency paperwork and submit by required deadlines.
  • Serve as point of contact for external stakeholders including hospitals where the program is operating, and maintain relationships with hospital staff through regular contacts, attending monthly meetings, and providing in-service trainings.
  • Responsible for overseeing recovery coach schedules and managing absences, ensuring that all shifts are adequately covered with assistance from the Sherpa Program Coordinator.

Qualifications and Requirements include:

  • Bachelor's degree in health and human service field OR Equivalent experience required, Master's degree in counseling or social work preferred.
  • NYS Certified Addiction Recovery Coach (CARC) and/or Certified Recovery Peer Advocate (CRPA) preferred.
  • Familiarity with recovery and substance use treatment services.  Knowledge of local community resources.
  • Valid NYS Driver's License with a safe and responsible driving history. 


?  Full-time, 35 hours per week.  Monday through Friday, some evenings and weekends required.

Benefits include:

  • Medical, dental, life, supplemental life, STD/LTD insurance, and employer contributed pension.
  • Accessibility to other voluntary benefits such as TDA, flexible spending account, AFLAC cancer care and personal accident insurance.
  • 20 vacation days, 12 sick days, 4 personal days, 11 holidays and 2 floating holidays per year.