The Opportunity

FCA is seeking a Part Time Case Aide for our Heap Program.  The Case Aide observes all the responsibilities of an alternate certifier as defined in the current HEAP Manual as published by NYS Office for Temporary and Disability Assistance (NYS OTDA).

Responsibilities

• Review and process HEAP applications
• Request and obtain missing documentation
• Interview clients by phone, as needed
• Enter case information into local databases
• Provide information and assistance to clients as needed to other energy programs, senior services, services for persons with disabilities, and general benefit and entitlement programs.
• Outreach to HEAP clients who have not received weatherization services
• Make referrals to the weatherization program
• Maintain records of audit schedules and weatherization completion in client files.

Qualifications

• Intermediate computer skills
• Excellent verbal and written communication skills
• Must have the ability to maintain a high level of confidentiality
• Valid and clean Driver's License
  
  

Additional Information

• Salary or Hourly: $20/hr
• Schedule: Part-Time

FCA is proud to be an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.