The Opportunity

The Director of Quality and Special Projects serves as an integral part of the team overseeing quality and performance improvement across all divisions, ensuring that all programs operate within approved policies and procedures and in compliance with relevant rules and regulations set forth by the agency and local, state and federal requirements. 

The Director of Quality and Special Projects supervises staff who perform data analytics and system management.

Responsibilities

Support programs in meeting Federal, State, and local regulations and agency policies and
procedures. 

• Conduct and/or oversee Case Record Review activities including but not limited to
  preparing quarterly and annual reports, aggregating data, analyzing trends, and working
  collaboratively with program staff regarding training, follow-up activities and improvements.
  
  

• Coordinate and/or conduct Incident Review activities including investigations/assessments and
  evaluations; incident/accident/grievance tracking; Incident Review meetings and minutes,
  special reviews related to critical incidents; Preparation of quarterly and annual reports.
  
  

• Participate in and/or lead Quality Improvement meetings. Communicate results and
  recommendations to staff including the presentation of data and trends analysis.
  Work collaboratively with program staff to conduct Quality Monitoring activities capturing
  Key Performance Indicators and other quality data.

• Assist with the formulation, implementation and monitoring of corrective actions to ensure
  program improvement including but not limited to policy/procedure development and review,
  systems development and review, establishing outcome measures; tracking the implementation
  of corrective actions and providing follow-up, as needed, with program staff.
  
  

• Responsible for oversight of electronic systems including implementations and maintenance of
  systems such as electronic health record.
  Performs other related duties as assigned.

Qualifications

• Bachelor's degree required, Master's degree in Human Services or related field preferred
  
  
• Minimum of 3 years of experience in quality improvement, program evaluation, and/or administration
  required.

• Strong organizational and project management skills required
  Ability to work and communicate with diverse stakeholders in individual and group settings 

Additional Information

• Schedule:  Full-Time, Monday-Friday.  This position is exempt

Location: Garden City

Salary: $90k-100k

Benefits Information

• Full Health/Dental/Vision Insurance
• Generous paid time off
• 403(b); with generous employer contribution
• Flexible Spending Account (FSA)
• Pet Insurance
• Short Term (STD) and Long Term (LTD) Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)

FCA is proud to be an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.