Location: Hempstead | Schedule: Full Time, 35 hours per week, Monday-Friday| Status: Non-Exempt | Salary Range:$19-22/Hour

The Opportunity

The Administrative Assistant serves as the first point of contact at our Certified Community Behavioral Health Clinic (CCBHC), supporting timely access to outpatient services at FCA's Family Treatment and Recovery Centers. Responsibilities include greeting and directing clients, answering and routing calls, scheduling appointments, maintaining accurate records, verifying insurance, collecting payments, and managing office supplies. The ideal candidate is highly organized, detail-oriented, and capable of thriving in a fast-paced behavioral health setting while delivering exceptional service with professionalism and compassion.

Responsibilities

• Greet and check in clients and visitors in a courteous and professional manner.
• Complete and update client registration and intake information in the Electronic Health Record (EHR) system.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Assist with scheduling and confirming client appointments as needed.
• Verify insurance eligibility and coverage; update information in the EHR system.
• Collect co-pays and process client payments accurately.
• Maintain strict confidentiality of client information and comply with HIPAA regulations.
• Perform administrative tasks such as data entry, scanning, and document management.
• Ensure the front desk and waiting area are clean, organized, and welcoming.
• Monitor inventory and maintain office supplies
• Assume other tasks, projects and responsibilities assigned to support the operations of the program

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of front desk or administrative experience in a healthcare setting
• Knowledge of insurance verification and healthcare billing terminology
• Excellent verbal and written communication skills  
• Strong organizational skills with the ability to multi task in a fast-paced environment.
• Proficient computer skills with  Microsoft office and electronic health record systems
• Ability to remain calm and professional in stressful circumstances
• Bilingual (English/Spanish or other languages) preferred
• Valid and clean driver's license

Compensation

The competitive compensation range is reflected with FCA's framework, culture, and values. Individual pay decisions will vary based on skills and experience' while still allowing for growth.

Benefits

• Full Health/Dental/Vision Insurance
• Generous Paid Time Off
• 403(b); with generous employer contribution
• Flexible Spending Account (FSA)
• Pet Insurance
• Short Term (STD) and Long Term (LTD) Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)

FCA is proud to be an equal opportunity employer! We are committed to creating an inclusive environment for all employees.