Case Manager

Primary Responsibilities include:

  • Work as an onsite case manager and member of the SNUG team in order to support victims of crime affected by community violence 
  • Manage the site's referral resource database and create relationships with local agencies and service providers
  • Assist victims of crime navigate systems including providing court advocacy and transportation to medical appointments 
  • Work with the SNUG staff and assist them in providing case management services to their high-risk program participants. 
  • Respond with SNUG team to violent incidents in the community, attend SNUG outreach events, and make home visits to victims and families when appropriate 
  • Develop relationships with hospitals and other crime victim service providers in order to ensure crime victims know about and utilize SNUG services 
  • Maintain a sufficient caseload of clients at any given time 
  • Adhere to all documentation and database requirements and accurately track work in accordance with FCA and VOCA reporting standards
  • Willingness to travel to trainings and conferences Be available to support SNUG team in emergency situations regarding incidents with staff or participants 
  • Ability to work flexible hours (evenings and weekends) when necessary
  • Assume other tasks and responsibilities as assigned to ensure the effective operation of the program.

Qualifications and Requirements include:

  • Associates degree in human services field (i.e., sociology, social work, etc.) or equivalent experience from an accredited university, BA preferred
  • A valid New York State driver's license with a safe and responsible driving history.  Own motor vehicle, properly insured and registered in NYS, to drive to client's home and other worksites.
  • Must be proficient in Microsoft Office (Word, Outlook, Excel) and the ability readily adapt to program specific software.


  • Full Time, 35 hours per week.


  • Medical, dental, life, and STD/LTD Insurance, and employer contributed pension. Accessibility to other voluntary benefits (Cancer Care, TDA, etc.)
  • 10 vacation days, 12 sick days, 4 personal days, 11 agency holidays, and 2 floating holidays per year.